Shipping & Expectations
WE DO EVERYTHING IN HOUSE OURSELVES, THIS INCLUDES THE LOGOS AND DESIGNS AS WELL AS HEAT PRESSING AND SHIPPING, THERE IS NO 3RD PARTY CREATING OUR ITEMS! IF YOU'D LIKE TO SEND US APPAREL TO CUSTOMIZE PLEASE EMAIL US AT MOMTOOME@GMAIL.COM AND WE CAN DISCUSS ARRANGEMENTS!
Please allow 48-72 hours from your order date for us to fulfill, prior to shipping. (We will notify you for orders that may take longer than this to fulfill)
Orders placed on the weekend and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
(In the event of an issue with your order we will notify you)
WE SHIP MONDAY-FRIDAY MORNINGS, ORDERS RECEIVED AFTER 2PM ON FRIDAY WILL BE SHIPPED THE FOLLOWING BUSINESS DAY
We use USPS Priority Mail: Shipping in 1–3 Business Days (You will be shown at checkout an estimated amount of days according to your shipping address)
We offer a more expedited shipping option on a case by case scenario, please contact us if needed.
Shipping rates are automatically calculated at checkout, we do offer free shipping on all orders $75 or more before taxes, shipping and handling.
(effective 1/3/18 until further notice)
We will send updates on the fulfillment of your order and tracking details once the label has been created.
We use USPS Priority Mail International: Shipping in 6-10 Business Day
Returns & Exchanges
Customized items are not eligible for refund/exchange
We immediately address issues regarding receiving an incorrect item:
If you've placed an order and realize you needed/meant to order a different item:
-You would only be responsible for the return shipping label cost and the new shipping label cost for the item you wanted. If the item is not an even exchange, the difference would be refunded/owed
We accept returns and exchanges within 30 days of shipment arriving at your home